Shipping policy

Shipping Policy – Fragrance Zone

Order Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time
Once dispatched, delivery typically takes 2–5 business days depending on your location. We aim to get your order to you as quickly as possible.

Shipping Charges
Shipping fees are calculated at checkout based on your delivery location. We may offer free shipping on selected orders or promotions.

Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery in real-time.

Delivery Areas
We currently deliver nationwide, ensuring your favorite fragrances reach you wherever you are.

Delays & Issues
While we strive for timely delivery, delays may occur due to unforeseen circumstances. In such cases, our team will keep you updated.

Incorrect Address
Please ensure your shipping details are accurate. We are not responsible for delays or failed deliveries due to incorrect information.

Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately. We will assist you in resolving the issue as quickly as possible.

Contact Us
For any shipping-related queries, feel free to reach out to our support team — we’re always here to help.